Cambridge
Academy
In London

Course Duration: Five Training Days

Course Language : Arabic or English

Include:

Scientific material with TAB

Workshops

Reception and farewell at the airport

Daily lunch

Coffee Break

The idea of the program:

How can you communicate and how can you enrich your communication skills All this you will learn about through this training program, where you will learn a lot about yourself: how you think, how to look at the world and how others look at you, how you can communicate and how you can enrich your communication skills- During this process, you will learn how to lead others with great skill.

Self-mastery is not achieved by chance—it is a process that occurs when we actively interact with events and circumstances in our lives. Every moment of our lives provides an opportunity to practice self-realization by expanding our visions, opening our minds and hearts, and taking full responsibility for integrated life through effective communication that creates cooperation and contributes with others to achieving ourselves. We master our own feelings; we can enhance our ability to lead others; work as a role model; and really want to follow others.

In this program you will learn:

• How to bear responsibility for your actions.

• The importance of seeing you is associated with personal integrity.

• Developing communication skills

• Enhancing your leadership capabilities

• Improving the effect on capabilities

Program Objectives:

The aim of this program is to enhance the communication skills of the workforce in the institution. Likewise, increasing the knowledge and capabilities of the participants and developing their necessary skills to manage themselves and manage their relations with others effectively by identifying their weaknesses and how to form successful and effective relationships.

By the end of this program, you will be able to:

• Study the management of your thoughts and beliefs and focus on actions.

• Understand the effect of our values on our actions.

• Consider how to build trust, enthusiasm, and courage.

• Explore the methods of improving communication.

• Study how to enhance your personal leadership skills.

• Analysis of the general features of the leader

Training method:

This training course consists of five units that contain lectures, skills assessment, interactive discussions, video shows, and participant exercises in order to create a highly influential training environment. The course is designed to be very dynamic, interactive, and educational at the same time. The main focus is to provide participants with the concepts and methods that they can use in the workplace.

The impact of training on the institution:

• The employees will be more effective.

• Enhancing employees' focus on achieving goals

• Improving organizational communications

• Enhancing employee leadership skills

• Increase stimulation levels

• Obtaining higher levels of productivity

The impact of training on the trainee: In this program you will learn:

• Focus more on value goals.

• Increased self-understanding

• Increase the ability to achieve success.

• Improving communication skills

• Promote leadership skills.

• higher levels of personal productivity.

Who Should Attend This Training

Course?

• Those who are interested in management

• Team leaders

• Supervisors

• The technical team

Axis and content of the program:

First day:

• The concept of communication

• The correcting process (ABX)

• The stages of the communication process

• Types of receipt

• Patterns of communication networks

• Communication media

• The three communication components

• Face-to-face dealing methods

• Effective listening

the second day:

• body language

• The reasons that lead to listening

• Negative listening habits

• Sandwach style

• Positive feedback rules

• Negative feedback rules

the third day:

• Advanced communication skills

• Understanding the communication process

• Creating effective oral communication

• Understanding the relationship between verbal and non-verbal communication

• Using active listening techniques

• Dealing with the difficulties of communication

• Communication pattern analysis: aggressive, negative, and firm

the fourth day:

• Leadership and sentimental /emotional intelligence

• Understanding the importance of sentimental and emotional intelligence

• Types of emotional intelligence and methods of measurement

• Emotional intelligence at work

• Training individuals in emotional intelligence

• Five steps of emotional intelligence

• Understanding the difference between leadership and management

• leadership styles

• Theories of incentives

The fifth day:

• The role of communication in the success of negotiation

• The concept and methods of negotiation

• Types of negotiators

• Steps to the negotiation process

• Negotiating Strategies: Batna, Wap & Zopa

• Negotiation strategies used by Arabs, Americans, and Russians

• Methods of persuasion.